faq

Products

REN tread pads are engineered to be rinsed after each use.  Normal maintenance cleaning provides approximately 10 uses per pad.

Most common practice is once per week, however depending on escalator traffic, such as public transit, use of REN can be daily cleaning.

If the brush guards are mounted too low and close to the treads you may need to use a smaller device so as to avoid the brush guards altogether and not interfere with the escalators operation.  Most likely there is enough clearance for the pad and holder. Simply place the pad holder on an angle and allow it to travel back towards the combs, align and square against the combs and drop into the tread grooves.  See here for a demonstration: https://youtu.be/9yeiJb29d6w

Delivery

REN products are always in stock and can ship within two days from order received..  USA and Canada orders ship via UPS or FedEx ground services.

Yes, we can ship using your companies UPS or FedEx account number.  Simply indicate your request and account number with your order. 

Yes, we can make deliveries to any verified shipping location you require.

We do not have an order minimum and are pleased to ship one case of pads if ordered.

Worldwide

Yes, of course. REN products are sold in 36 countries around the world. Please fill out the contact us form and we can connect you with a REN distributor near you.

Most likely yes. REN products is still expanding distribution and would like to learn more about your business.  Please fill out the contact us form and we begin communications.

Yes, of course.  REN products are sold in 36 countries around the world.  Please fill out the contact us form and we can connect you with a REN distributor near you.

Distributors

Most likely yes. We have a program to expand distribution and provide comprehensive REN product training to your sales staff.

Contact us and we can let you know immediately if your preferred distributor carries REN products. 

Distributors supplying REN products will have knowledgable sales staff that can help you with all REN product needs.